Online platform, better workflow: We built a tailored software solution to optimize contact center performance by managing agents, clients, and campaigns
We built a SaaS platform from scratch for a contact center startup with two partners who had different visions. The solution included custom algorithms to enhance agent productivity and balanced both founders' requirements.
Two business partners wanted to launch a contact center management platform but had different visions for the product. Neither had experience in software development or the contact center industry. They needed a team that could guide them through planning and execution.
We facilitated multiple planning sessions to align their visions, then built the platform from scratch with custom algorithms to optimize agent performance, campaign management, and client tracking. The system was designed to be scalable and efficient.
We used industry-leading technologies to build a robust, scalable solution.
Successfully launched their first-ever software platform
Created scalable and efficient contact center system
Seamless integration between backend and frontend
Custom productivity algorithms increased agent performance
Balanced both partners' differing visions successfully
Platform ready for market launch and customer acquisition
Let's talk about your project and how we can help you achieve similar results.
